Mitra Performance & Analytics Supervisor
Tentang lowongan ini
- Bachelor's degree in Engineering, Statistics, Mathematics, Business Analytics, or other quantitative-related disciplines.
- Minimum 4 years of experience in data analytics, business analytics, operations analytics, or a related field, with demonstrated experience leading projects or mentoring/coaching team members.
- Strong analytical and problem-solving skills with the ability to transform complex data into actionable business insights and strategic recommendations.
- Proven experience developing dashboards, performance reports, KPI frameworks, and data-driven business reviews.
- Excellent stakeholder management and communication skills, with the ability to manage expectations and collaborate effectively across cross-functional teams.
- Experience leading or coordinating a small team is preferred; formal supervisory experience is an advantage but not mandatory.
- Proficient in Microsoft Excel and/or Google Sheets for advanced data analysis and reporting. Experience with BI tools (e.g., Power BI, Tableau, or Looker Studio) is a plus.
- Passionate about data analytics, naturally curious, and committed to continuous learning and driving business improvements.
- Comfortable leveraging AI-powered productivity and analytics tools to improve efficiency, generate insights, and enhance decision-making.
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Own the performance analytics strategy for the assigned business pillar (e.g., Hub, Warehouse, or Qualitative Research), delivering actionable insights that improve partner performance and support business objectives.
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Lead the development and continuous enhancement of dashboards, reports, and performance measurement frameworks to provide data visibility, monitor key success metrics, and enable data-driven decision making.
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Analyze operational and performance data to identify trends, conduct root cause analysis (RCA), evaluate initiative effectiveness, and recommend continuous improvement opportunities.
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Lead, coach, and develop a team of Performance & Analytics Associates by providing guidance on analytics, project execution, stakeholder management, and professional development.
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Review analytical outputs and performance reports to ensure data accuracy, quality, and business relevance while maintaining high reporting standards.
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Present business insights, performance trends, and strategic recommendations to cross-functional stakeholders through regular business reviews and management presentations.
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Partner with Product, Operations, and other cross-functional teams to lead strategic and ad hoc projects, translating business challenges into analytical solutions with measurable impact.
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Monitor key performance indicators (KPIs), identify potential risks and improvement opportunities, and drive follow-up actions to enhance partner performance, operational efficiency, and overall partner experience.
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