Mitra Performance & Analytics Associate
Tentang lowongan ini
- Lead qualitative research initiatives, including surveys, Focus Group Discussions (FGDs), and in-depth interviews, to understand partner needs, pain points, motivations, and overall experience.
- Design, execute, and analyze end-to-end partner satisfaction surveys, transforming research findings into actionable business insights and recommendations.
- Analyze partner feedback, experience, and retention data to identify trends, perform root cause analysis (RCA), and recommend initiatives that improve partner engagement and satisfaction.
- Conduct market and competitor benchmarking to evaluate partner programs, incentives, commission structures, benefits, and industry best practices, providing insights to support strategic decision-making.
- Develop regular reports, dashboards, and presentations to communicate research findings, performance trends, and business recommendations to key stakeholders.
- Collaborate with cross-functional teams, including Product, Operations, and other business functions, to implement, monitor, and evaluate partner experience and engagement initiatives.
- Support partner retention strategies by identifying attrition drivers, measuring initiative effectiveness, and recommending continuous improvement opportunities.
- Stay informed of emerging market trends, research methodologies, and analytical tools to continuously enhance partner insights and business impact.
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Bachelor's degree in Statistics, Psychology (preferably with psychometrics exposure), Market Research, Business Analytics, Social Sciences, or other related disciplines.
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Minimum 2 years of experience in qualitative research, customer/partner research, market research, or insights & analytics roles.
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Ability and flexibility to work mobile across Jabodetabek to conduct surveys.
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Strong understanding of qualitative and quantitative research methodologies, including survey design, questionnaire development, and research execution.
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Strong analytical and problem-solving skills with the ability to interpret research findings, identify trends, and provide data-driven recommendations.
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Proficient in Microsoft Excel and/or Google Sheets for data analysis, reporting, and presentation of insights.
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Excellent communication and stakeholder management skills, with the ability to present research findings and influence business decisions.
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Self-driven, detail-oriented, and curious, with a strong passion for understanding customer/partner behavior and driving continuous improvement.
Wawasan pasar
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Pertanyaan yang sering diajukan
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Lowongan ini tidak menampilkan gaji. Peran serupa di Jakarta sering sekitar 9 469 478 Rp (median dari 1 860 lowongan).
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Di mana saya bisa melihat jenis dan format kerja?
Kondisi utama ditampilkan di atas deskripsi. Anda juga dapat membuka lowongan terkait untuk Astro Technologies Indonesia dan Jakarta.