Guest Relation Officer Mandarin & English Speaker

Qualifications :

• Fresh graduates are welcome to apply.
• Fluent in English and Mandarin Chinese, both spoken and written.
• Previous internship or experience in a four- or five-star hotel or international hotel chain is an advantage.
• Excellent communication and interpersonal skills.
• Friendly, professional, well-groomed, and guest-oriented personality.
• Strong problem-solving skills and the ability to handle guest inquiries and complaints professionally.

Key Responsibilities :

• Welcome guests and provide excellent customer service.
• Build and maintain positive relationships with guests, particularly Mandarin-speaking guests.
• Handle guest requests, inquiries, and complaints professionally and efficiently.
• Coordinate with relevant departments to ensure all guest needs are met.
• Assist in promoting hotel facilities and services to guests.
• Support VIP guest services and other hotel activities.