Front Office

Job Description:

• Giving best solution for any operations issue raised.

• Coordinate and collaborate with other departments related to ensure the smooth operations.

• Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement.

• Monitor lobby traffic and assign team members as required.

• Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests.

• Compute daily payroll, schedules and other reports, analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecasts.

• Create a warm and welcoming arrival for customer, ensuring that they feel expected and beyond.

• Handle complaints promptly and efficiently, taking the necessary action, and informing the Customer.

• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation.

• Ensure communication, coordination and cooperation between the Front Office and all team.

• Ensure that the day-to-day functions of the front office, office boy and office girl are completed

Requirements:

• Able to read, write, speak and understand English to communicate effectively with guests and employees. Fluent in English.

• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.

• Strong interpersonal skills to provide overall guest satisfaction.

• Thorough organization and supervisory skills.

• Proficient in accomplishing tasks.

• Able to work under pressure and deal with stressful situations during busy periods.