Dry Outbound Senior Supervisor

About this Position

As our Dry Outbound Senior Supervisor, you will oversee end-to-end outbound operations, leading a large ground team to ensure fulfillment accuracy, on-time dispatch, and productivity while maintaining a strong balance between operational execution and data-driven decision-making.

Job Description

As our Astronaut, your missions are:

• Oversee end-to-end outbound operations from picking, packing, and loading to Hub receiving.
• Plan daily manpower allocation and ensure smooth execution against operational targets.
• Lead and manage a 50+ people team, including attendance, performance, productivity, and manpower churn.
• Monitor key KPIs including Fulfillment Rate, On-Time Dispatch, Productivity, and Manpower Churn.
• Coordinate with Supply Chain, Inventory, Fleet, and Hub teams to resolve operational issues and maintain service levels.
• Ensure compliance with SOPs, health, safety, hygiene, security, and 5S standards.
• Analyze operational data and reports to identify issues, improve productivity, and support structured decision-making.
• Drive a fast-paced, disciplined, and accountable working culture while providing hands-on leadership and coaching to the ground team.

In order to launch the missions successfully, you need to have:

• Minimum 5 years of warehouse/fulfillment experience, with at least 2 years at Supervisor level; experience in fresh product, retail, or e-commerce is preferred.
• Strong understanding of end-to-end outbound and fulfillment processes, including multiple pick, packing, loading, and dispatch.
• Experience managing 50+ people in a fast-paced operational environment.
• Strong leadership, communication, stakeholder management, and problem-solving skills, with a hands-on and high-paced working style.
• Strong data and analytical skills, with proficiency in Google Sheets/Excel, especially formulas and operational reporting.
• Strong ownership, integrity, safety awareness, and strict adherence to SOPs and operational standards.
• Flexible to work in a 24/7 operation, including weekends and public holidays, and comfortable with extended working hours when required.
• Minimum High School Diploma, with strong preference for e-commerce fulfillment experience; placement in Cibitung.