Project Support (PS) – Functional

Key Responsibilities:

• Provide functional support throughout project implementation phases
• Liaise with business stakeholders and end users to gather and clarify requirements
• Support functional testing, UAT coordination, and issue resolution
• Document business processes, functional specifications, and change requests
• Coordinate with technical teams to ensure functional requirements are properly translated into system solutions
• Assist in troubleshooting functional/system issues raised by users
• Provide regular status updates and reports to project stakeholders

Requirements:

• 5–8 years of functional experience in Project Support, Functional Consulting, or Business Analysis
• Finacle experience/knowledge is a strong value-add
• Strong understanding of core banking business processes
• Proven experience working directly with business stakeholders and end users in a banking/financial services environment
• Excellent communication and coordination skills
• Available to join immediately
• Strong problem-solving skills and attention to detail

Nice to Have:

• Prior experience in banking/financial services implementation projects
• Exposure to other core banking systems (Temenos, Flexcube) if no direct Finacle background
• Experience working in cross-cultural/multinational project teams