Commercial Operation Associate

1. CRM & Commercial Systems

• Manage daily administration of CRM (Zoho CRM) and other commercial tools.
• Configure users, workflows, fields, pipelines, and system settings.
• Monitor CRM data quality, duplication, and completeness.
• Support system implementation, testing, and user onboarding.
• Coordinate with Product or vendors regarding system issues and enhancements.

2. Reporting & Dashboard

• Build and maintain commercial dashboards for Management.
• Prepare weekly, monthly, and quarterly performance reports.
• Monitor KPIs such as Pipeline, Win Rate, Revenue, Renewal, Conversion Rate, CAC, NRR, and Sales Funnel.
• Ensure data accuracy before reports are shared with leadership.

3. Data & Analysis

• Analyze commercial performance and identify trends or anomalies.
• Support forecasting and commercial planning with data insights.
• Produce ad-hoc analysis requested by management.
• Maintain commercial trackers and reporting templates.

4. Commercial Administration

• Maintain commercial documentation and operational SOPs.
• Support incentive, commission, and performance tracking.
• Coordinate data requests across BD, CS, Marketing, Finance, and Product.
• Ensure operational documentation is updated and organized.

5. Process Improvement & Automation

• Identify manual processes that can be automated.
• Improve operational efficiency through workflow optimization.
• Support implementation of new commercial tools and integrations.
• Recommend process improvements based on data and business needs.

Education

- Bachelor's degree in Business, Information Systems, Industrial Engineering, Management, Statistics, or a related field.

Experience

- Fresh graduates are welcome.

- Up to 2 years of experience in Operations, Sales Support, Business Analyst, CRM Administration, Data Analyst, or similar roles is preferred.

Technical Skills

- Proficient in Microsoft Excel / Google Sheets (Pivot Tables, Lookup, basic formulas).

- Comfortable working with CRM systems (Zoho CRM, HubSpot, Salesforce, etc.).

- Familiarity with dashboards and reporting tools (Google Looker Studio, Power BI, Zoho Analytics, or similar) is a plus.

- Strong attention to detail in data management.

Soft Skills

- Strong analytical and problem-solving skills.

- Detail-oriented and highly organized.

- Good communication and coordination skills.

- Fast learner with curiosity about business systems and technology.

- Able to manage multiple priorities and meet deadlines.