IT End User Computing Perusahaan Retail - Karawang

Requirement :

• Having experience with IT Support and Troubleshooting min 2 years

• Bachelor's degree in a related field or equivalent experience

• Strong technical troubleshooting with hardware and software (laptop, mobile device, etc)

• Expertise with Microsoft 365 products

• Excellent communication skill and stakeholder management skill

• Active English is a must

• Ability to work in fast-paced environment and delivering result within deadline

• Dynamic and agile, adapting quickly to new situations and challenges

• Ability to work independently as part of an agile team

• Having certification related factory will be considered.

Jobdesc :

• 2nd layer support after Call Center to investigate End User Computing (EUC) incident.

• Active Directory & Azure Intune: check user account, computer account, and security group.

• Installation standard software & patches, in factory computers

• Video Conference support and maintenace

• Support Special Events and Meetings, such as: webcast, townhall, management meeting, SLT meeting, etc.

• Support IT non-Asset verification, such as: handheld, printer non-MPS, smart phone, barcode scanner, etc.

• Create report periodically of IT & IT non-Asset verification and engage with users for follow up.

• Support ad-hoc for IT Project in factory and hypercare after deployment/replacement project.

• Coordinate and escalate with 3rd party to resolve incident if needed.

• Standby when factory production start-up after maintenance or new deployment process if needed.