IT Monitoring & Support

Key Responsibilities:

• Provide first-level technical support for end users by handling incidents and service requests through phone, email, chat, or ticketing system in daily production operations in a 24/7 shifting environment
• Provide technical support and coordinate with other team such as developers, tester, engineers and end-users
• Maintain proper documentation of incidents, resolutions, asset records, and user support activities
• Install, configure, and maintain end-user devices such as laptops, desktops, printers, and standard office applications

Requirements

• Bachelor’s degree or diploma in Information Technology, Computer Science, Information Systems, or a related field
• 1–3 years of experience in IT Support, IT Helpdesk, or a similar support role
• Understanding and experience with ticketing systems, user support processes, and basic IT service management practices
• Understanding and experience with implement, monitor and manage Monitoring Tools using SNMP and Syslog Protocol
• Familiar with with Linux and Windows environments
• Familiar with with Database Administration
• Basic understanding with Network and Connectivity
• Ability to work in a service-oriented team environment
• Strong communication, problem-solving, and customer service skills