Product Specialist LMS Technology Solution

We are looking for a knowledgeable and customer-oriented Product Specialist to join our team. In this role, you will be responsible for providing technical expertise, designing customer-focused solutions, supporting the sales process, and acting as a trusted advisor throughout the customer journey.

If you have strong technical knowledge, excellent presentation skills, and a passion for delivering innovative IT solutions, we'd love to hear from you.

Key Responsibilities

• Analyze customers' business and technical requirements in collaboration with the Account Manager.
• Design and recommend the most suitable IT solutions based on customer needs and business objectives.
• Prepare technical proposals, solution designs, and Bills of Material (BOM) in accordance with the company's product portfolio.
• Conduct technical validation and pricing reviews before proposals are submitted to customers.
• Deliver product presentations, demonstrations, Proof of Concept (PoC), and technical discussions with prospective customers.
• Act as the Subject Matter Expert (SME) for assigned products and solutions.
• Maintain and update product portfolios, price lists, solution packages, and margin structures.
• Collaborate with the Sales and Marketing teams to develop product materials, technical documentation, campaigns, webinars, and customer success stories.
• Build and maintain strong relationships with principals and vendors to stay updated on product roadmaps, new features, promotions, and partnership programs.
• Coordinate deal registration and technical or commercial support with principals and vendors.
• Conduct internal product knowledge sharing and technical training sessions.
• Prepare regular reports on product performance, sales forecasts, and business opportunities.
• Ensure proper project handover to the Delivery or Technical team by providing complete solution documentation and implementation requirements.
• Support the initial (non-operational) phase of customer onboarding to ensure a smooth project transition.

Experience & Track Record

• Minimum 2–4 years of experience in LMS/Moodle-related work, either as a Product Specialist, Presales Engineer, LMS Administrator, System/Infrastructure Engineer, or similar technical role.
• Solid technical understanding of how Moodle works end-to-end (architecture, hosting, integrations), enabling solution design, technical proposals, infrastructure sizing/BOQ, and product presentations to prospective customers.
• Nice to have: direct hands-on experience with Moodle installation, configuration, customization, migration, and/or troubleshooting in a production environment.

Technical Skills - Moodle & LMS Platform

• Understanding of Moodle architecture: core structure, plugin/module management, theme customization, roles & permissions, course/category management.
• Familiar with standard LMS integrations: SSO (SAML/OAuth), SCORM, xAPI/Tin Can, LTI, H5P.
• Nice to have: hands-on experience installing/configuring Moodle; familiarity with Open edX.

Technical Skills - Infrastructure & Cloud

• Understanding of Linux server administration (Ubuntu/CentOS) and the LAMP/LEMP stack (Apache/Nginx, MySQL/MariaDB/PostgreSQL, PHP), sufficient to support solution design and technical discussions with the Engineering team.
• Understanding of cloud hosting and deployment — Microsoft Azure preferred, AWS/GCP a plus including VM sizing, storage, backup, and disaster recovery concepts.
• Basic understanding of security hardening (SSL/TLS, firewall, access control) and network management relevant to LMS hosting.
• Nice to have: familiarity with containerization (Docker) for Moodle deployment; exposure to automation/AI (Power Automate, Power BI, AI chatbot/LLM integration for LMS), aligned with PCMan's future solution direction.

Certifications (a plus, not mandatory)

• Moodle Certified Educator / Moodle Course Creator Certificate.
• Microsoft Certified: Azure Fundamentals or Azure Administrator Associate.
• LPIC-1 / RHCSA or other Linux administration certifications.

General Competencies

• Able to translate technical requirements into business solutions that are easily understood by non-technical customers.
• Strong communication, presentation, and interpersonal skills to support the presales cycle alongside the Sales team.
• Strong analytical thinking, problem-solving, and time management skills.
• Proficient in MS Office; familiarity with CRM systems (Dynamics 365 is a plus, as it is used at PCMan).

Education

• Minimum Diploma/Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related IT field.
• Candidates from non-IT backgrounds (Business/Marketing) may still be considered if they have a strong hands-on Moodle/infrastructure portfolio.

Others

• Good command of English (written & spoken) for technical documentation and vendor communication.
• Willing to travel for business purposes as required.