Lowongan aktif
GDS Helpdesk Support
Gaji tidak ditentukan
Tentang lowongan ini
- Respond to customer inquiries, requests, and issues through various channels such as WhatsApp Chat (DAISI), email, or ticketing systems. Provide timely and professional support to ensure customer satisfaction.
- Resolve customer problems or complaints by gathering relevant information, analyzing the situation, and providing appropriate solutions.
- Collaborate with other support team members or departments to resolve complex issues or escalate problems that require specialized attention. Work closely with Network Operation Centre (HQ) to communicate customer feedback and suggest improvements.
- Ensure a high level of customer satisfaction and maintain professionalism, empathy, and effective communication skills. Handle all customers with patience and resolve conflicts in a calm and professional manner.
- Stay up-to-date with data center knowledge and enhancements to provide accurate and timely information to customers. Participate in training programs, workshops, or certifications to enhance technical skills and customer support abilities.
- Provide/deliver training programs/workshops for customers (online/off-site/on-site) according to standard modules applicable.
- Provide first-level IT support including troubleshooting hardware, software, and network issues as well as assisting with system access, installation, and configuration.
- Log and track IT incidents using the ticketing system, ensuring timely follow-up and resolution or escalation to relevant IT teams if necessary.
- Support the setup and maintenance of IT equipment such as computers, printers, and peripherals for both internal teams and customer-facing environments.
- 1–3 years experience in GDS technical support, or helpdesk roles
- Proficient in Hokkien (spoken and conversational)
- Strong communication skills — written and verbal, in both English and Bahasa Indonesia
- Prior experience in the travel, aviation, or hospitality industry strongly preferred
- Exposure to GDS systems (Galileo)
- Experience with ticketing systems (Zendesk, Freshdesk, ServiceNow, or similar)
- First-level IT troubleshooting skills: hardware, software, and network basics (LAN, WiFi, VPN)
- Willing and able to participate in travel events and related company activities
- Familiarity with system access provisioning, software installation/configuration
- Patience, empathy, and composure under pressure, with strong conflict resolution skills
- Comfortable delivering training or presentations to customers (online/on-site)
- Cross-functional collaboration skills (works with NOC/HQ and internal IT teams)
- Willingness to work shifts and travel for on-site training delivery, if required
Wawasan pasar
5 578 663 Rp
5 578 663 Rp5 578 663 Rp
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Pertanyaan yang sering diajukan
Berapa gaji yang bisa saya harapkan?
Lowongan ini tidak menampilkan gaji. Peran serupa di Medan sering sekitar 5 578 663 Rp (median dari 284 lowongan).
Bagaimana cara melamar lowongan ini?
Buka halaman sumber asli dan hubungi pemberi kerja di sana. Finder tidak pernah membebankan biaya kepada pencari kerja.
Apakah lowongan ini masih berlaku?
Ya. Finder memperbarui lowongan secara berkala dari sumber publik dan menghapus tawaran yang sudah ditutup.
Di mana saya bisa melihat jenis dan format kerja?
Kondisi utama ditampilkan di atas deskripsi. Anda juga dapat membuka lowongan terkait untuk PT. Galileo Indonesia Perdana (Travelport Indonesia) dan Medan.